Why Isn t Try Again on Any Streaming Service
Although cut the cable TV string tin salvage you coin, it too involves more potential points of failure.
With cablevision or satellite TV, a technician hooks up one of their company'due south set-elevation boxes, which in turn connects to your TV, and it generally only works. With streaming video, you must account for cyberspace speed, Wi-Fi connectivity, the capabilities of your streaming device, and your individual streaming services, which accept their ain unique set up of reliability bug.
All of this makes troubleshooting more than complicated if you run into bug such as buffering or poor video quality. Instead of trying solutions willy-nilly, it'southward best to walk through a series of specific steps to isolate the source of the problem. Consider this your ultimate footstep-by-step guide to dealing with buffering and other streaming-video issues:
Step 1: Restart everything
"Have you tried turning it off and on again?" Yes, that age-quondam communication applies to cord-cut equally well. Restart your modem, router, and streaming device, and see if the problems become away. You can also effort uninstalling and reinstalling the offending app for good measure.
Step 2: Know your net speed
Streaming video can be challenging without fast internet service, and then equally a rule of thumb, I recommend paying for download speeds of at least 15 Mbps for each Boob tube that you lot plan to utilise at the same time. With two TVs streaming simultaneously, for instance, your internet service should ideally provide download speeds of at to the lowest degree 30 Mbps.
If you lot have sufficient internet service, proceed to the side by side step. Otherwise, contact your cyberspace service provider to upgrade, or reconsider whether cord-cutting is right for y'all.
Step iii: Try a different streaming service
Before y'all start running connection tests, try streaming from a different video source to meet if the issues persist. Netflix and YouTube are generally dependable, and then if those look crisp and play smoothly, motility on to the side by side step. Otherwise, contact the offending streaming service to complain, and note that you've used other services without incident. You might just need to choose an culling service if the issues persist.
Footstep four: Cheque your streaming device's connection speed
To encounter if your streaming device is having connection bug, run a speed exam on it by following the instructions below for whatsoever device you're using. I suggest running each speed test a few times to expect for the most consistent results:
Roku: From the main menu, head to Settings > Network, and so select "Cheque connection." Once the check succeeds, select "OK," then look nether "Net download speed" on the right side of the page.
Jared Newman / TechHive Amazon Burn TV: Download and run Firefox for Fire Television, enable turbo manner if you lot like, then blazon "speed test" (without quotes) into the search box. On the search results page, select the blue "Run Speed Test" push and wait for the test to run. Wait at the number higher up "Mbps download" for your results.
Jared Newman / TechHive Apple TV: Go to the App Store and download Speedtest by Ookla. Open the app, select "Exercise not allow" on the "Help us meliorate" prompt, and then select "Go." Expect for the test to run, and then look at the number under "Download Mbps" for your results.
Jared Newman / TechHive Chromecast: On an Android phone, download and run SpeedCast from the Google Play Store. Striking the blue Cast button, select your Chromecast, and then select "Start Test." Look for the results under the "Download" column on your phone. (Unfortunately, no similar tools seem to exist for the iPhone.)
Jared Newman / TechHive Android TV: If you lot have an Android telephone, follow the Chromecast instructions above and select your Android TV device from the casting list. Otherwise, download and run NetSpeed Test from the Google Play Store. Select "Got it," and then select "Test Download Speed." A total-screen popular-up ad will announced, so press the back button on your remote to dismiss it and view your results.
If your speed test results testify a consistent ten Mbps or more, you tin rule out connexion speed every bit the source of the trouble, and should keep to Step six. Otherwise, head to the next step.
Step iv: Check your modem's connexion speed
Before testing your router'due south Wi-Fi connection, first dominion out a wearisome connection direct from your internet modem. The modem might exist separate from your wireless router, and will have a cablevision running to information technology from an outer wall. If you have a combined Wi-Fi router and modem, or you're leasing a router from your net provider, just caput to the next stride.
To test the connection, detect the ethernet cable that runs betwixt your router and the modem. Unplug it from the router, then plug it into a laptop or desktop computer. (You lot tin can also connect the cable to your streaming device if information technology has an ethernet jack and is close by. Otherwise, contact your internet provider for assistance with testing the modem connection.)
Now, restart the modem and wait until your computer can connect to the internet. Do a Google search for "speed test," so hit the blue "Run Speed Test" button. The results should be close to your provider'southward advertised speeds, and should at least hit fifteen Mbps for smooth streaming. If speeds are slower, and you lot're paying for faster service, contact your internet provider and complain. Be sure to annotation that you've already tested a direct modem connection, then the support rep doesn't try to arraign your Wi-Fi router.
If speeds from the modem look good, we're likely looking at Wi-Fi issues. Head to the next footstep.
Footstep 5: Check your Wi-Fi router'south connectedness speed
Given that your modem's speeds are fine, but your streaming device's speeds are slow, in that location's a good chance your wireless router is the weak link.
To bank check the connection, run a speed test on a phone or figurer within a foot or two of your streaming device. (Again, yous can do this by Googling "speed test," and so hitting the bluish "Run Speed Test" button.) The results nether "Mbps download" should exist at to the lowest degree x Mbps for a smoothen streaming experience.
If the results look good, there'south probably an issue with your streaming device. Head to step six. If the results are considerably worse than x Mbps, and you're paying for faster internet service, it might be time for a new wireless router.
Before y'all start looking at new routers, run some other speed test within a few anxiety of your current router. If speeds are profoundly improved, that means wireless range or interference could be the issue, and you should check out TechHive's tips for extending the range of your existing Wi-Fi network earlier splurging on a new router. Speeds that remain much lower than what you're paying for, fifty-fifty in close proximity to your router, advise that your router's technology is out of appointment and needs replacement. A mesh system, such as those recommended in TechHive's router review roundup, will practice a fine chore of blanketing your habitation with Wi-Fi.
Step 6: Consider a new streaming device
We've now ruled out bug with your individual streaming services, your net speeds, and connection force. At this point, you might want to effort upgrading to a new Roku, Burn down Tv, Apple Goggle box, Android Telly device, or Chromecast, especially if the i you're using is more than a few years old. Perhaps you've gotten unlucky with some faulty hardware, or mayhap your new streaming service just won't play dainty with your older device. Cheque out our guide to the best streaming devices, and and then treat yourself to an upgrade afterward a hard solar day'southward worth of troubleshooting.
Still having problems? Shoot me an email or say hi on Twitter, and I'll do my best to help.
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Source: https://www.techhive.com/article/583756/6-steps-to-solving-your-streaming-video-problems.html
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